Communicating can be tricky because others often don’t hear or interpret what we say in the spirit that we mean it. The simple game of Telephone perfectly illustrates the potential for this confusion. It’s important to make sure we understand what others mean before we respond, especially when the conversation is potentially adversarial. The simplest way to ensure accurate communication is to repeat what others say so we can feel how their point of view sounds and ask for clarification, if necessary. It’s effective because everyone…
Feels heard.
